Steepa | Premium Automatic Coffee Machines

1. Free Premium Shipping

We are pleased to offer free, insured premium shipping for all our automatic coffee machines within the United States. There are no hidden fees or delivery costs.

2. Processing Time

All orders are processed as quickly as possible:

Orders received on weekdays (Monday to Friday) before 2:00 PM are usually processed and handed over to our shipping partner on the same day.
Orders received on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

3. Delivery Times

Our standard delivery times after shipping are:

Contiguous US: 2-4 business days
Alaska & Hawaii: 3-7 business days
Other Territories: 5-10 business days

Please note that these delivery times are estimates. External circumstances such as extreme weather conditions, public holidays, or unforeseen delays with shipping providers can affect the delivery time.

4. Tracking

Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. With this link, you can track the status of your delivery at any time on our shipping partner's website. It can take up to 24 hours for tracking information to be updated in the system.

5. Undeliverable Packages & Incorrect Addresses

Please ensure that your delivery address is complete and correct when ordering (including house number, company name, etc.).

If a package is returned to us due to an incorrect or incomplete address, we reserve the right to charge the buyer for the renewed shipping costs.
If the package cannot be delivered to a neighbor or a post office and is returned to the sender, we will contact you for another delivery attempt.

6. Transport Damage or Lost Packages

Your order is fully insured during transport. If your package arrives damaged, please document the damage immediately with photos and contact us within 48 hours of receipt at support@steepa.shop.

If your package was delivered according to the tracking but you did not receive it, please contact us. We will immediately initiate an investigation with the shipping provider.

7. Contact Information

Company Address:
1853 Dye Street
Phoenix, Arizona
USA