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Return and Refund Policy

1. Our 90-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. That's why we offer a generous 90-day money-back guarantee. If for any reason you are not satisfied with your product, you can return it within 90 days of the delivery date for a full refund of the purchase price.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition that you received it.
  • The product must be returned in the original packaging, including all accessories, manuals, and labels.
  • You must be able to provide a proof of purchase (receipt, order number).
  • The product must not show excessive signs of wear or damage not resulting from normal use during testing.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at support@steepa.shop with your order number and the reason for the return.
  2. After reviewing your request, you will receive return instructions and the return address from us.
  3. Pack the item securely and ship it. We highly recommend using insured shipping with tracking, as we cannot take responsibility for returns lost in the mail.

4. Refunds

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please note that it may take some time before the refund is officially posted by your payment provider.

5. Late or missing refunds

If you haven't received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@steepa.shop.

6. Exchanges (Defective or damaged items)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@steepa.shop with photos of the damage and we will initiate the exchange process.

7. Contact Information

Company Address:
1853 Dye Street
Phoenix, Arizona
USA